PRIMEXL's Manager Hotline is a key service, provided by PRIMEXL Senior Consultants and psychologists that compliments the Employee Assistance Programme. 

The Manager Hotline provides managers, supervisors or human resources professionals with assistance in managing a range of workplace issues such as:

•   Burnout
•   Workload Stress
•   Bullying and harassment
•   Prolonged workplace performance issues
•   Disciplinary related issues
•   Alcohol and drugs misuse
•   Workplace conflict

Contact is generally made via telephone but a face-to-face meeting can be arranged, if required.

There are generally two (2) instances contact is made:

• General support and advice
• Management referral of employee for counselling

The Management Referral Process

The aim of the management referral process is to:

• Establish a clear understanding of the issue
• Establish a clear understanding of the consequences of not resolving the issue
• Clearly outline the behaviours to be changed and/or the expected performance levels
• Reach agreement on the need for and extent of feedback to the referring party

Related Documents
• Staff-Management-Hotline.pdf